SMS Privacy Policy

1. Introduction

ALVES & ARAUJO TOURISM SERVICES, LLC, doing business as UnifiedTech Solutions by G&G, collects and processes limited personal information to power our SMS communications. This policy outlines the scope of that processing and the safeguards we maintain.

• Legal Entity: ALVES & ARAUJO TOURISM SERVICES, LLC
• DBA: UnifiedTech Solutions by G&G
• Contact: info@ggunifiedtech.com | +1 (929) 715-3656

2. SMS Program Overview

Our SMS program helps you stay informed about your engagement with UnifiedTech Solutions by G&G.

• Service updates about projects and technology services
• Appointment reminders for scheduled consultations
• Customer support follow-ups and troubleshooting
• Marketing messages only when you have expressly opted in

3. Information We Collect

We collect only the information needed to deliver and document SMS communications:

• Mobile phone number used for message delivery
• Consent records confirming your opt-in preferences
• Communication history for audit and support purposes
• Basic device and carrier information to ensure deliverability
• General location routing data (no precise tracking)

4. Legal Basis for Processing

We process SMS data under the following legal bases:

• Express consent for promotional messaging
• Legitimate interest for service-related updates and support
• Contractual necessity to fulfill service agreements

5. How We Use SMS Information

Your details are used to deliver relevant communications and maintain compliance records.

• Service updates, appointment reminders, and customer support
• Marketing offers when consent is in place
• Regulatory compliance and record keeping
• Improving message quality, accuracy, and timing

6. Message Frequency and Types

• Up to 10 total messages per month
• Promotional content capped at 4 messages per month
• Essential service notifications sent as needed
• Standard delivery between 8 AM and 9 PM EST, Monday through Friday
• Emergency notices may be delivered outside normal hours

7. Consent and Opt-In Process

We require express written consent before sending marketing SMS messages.

• Opt-in via online forms, keyword texting, verbal confirmation, or email verification
• Participants must be 18 or older and authorized to use the number
• Consent is never a condition for purchasing services
• You can withdraw consent at any time without penalty

8. Opt-Out and Unsubscribe Options

You can stop messages whenever you choose.

• Reply STOP, UNSUBSCRIBE, or QUIT to any SMS
• Email info@ggunifiedtech.com or call +1 (929) 715-3656
• Submit a request via our website contact form
• Opt-out requests take effect immediately, with a possible 24-hour delay for processing

9. Help and Customer Support

Support is available if you need assistance with SMS communications.

• Reply HELP to any message for automated instructions
• Contact info@ggunifiedtech.com or +1 (929) 715-3656
• Support hours: Monday-Friday, 9 AM-6 PM EST
• Automated response: "UnifiedTech SMS Help: Reply STOP to opt-out. Msg&Data rates may apply. Support: info@ggunifiedtech.com or +1 (929) 715-3656"

10. Message and Data Rates

• Standard carrier message and data rates apply
• No additional fees are charged by UnifiedTech Solutions
• You are responsible for any charges from your carrier
• Contact your carrier to review your messaging plan

11. Supported Carriers and Device Requirements

Our SMS program supports major U.S. carriers and standard devices.

• Supported carriers: Verizon Wireless, AT&T, T-Mobile, Sprint (T-Mobile), US Cellular, and other participating carriers
• Requirements: SMS-capable device, U.S. mobile number, active carrier plan

12. Data Sharing and Third-Party Disclosure

We do not sell or rent your mobile number for third-party marketing.

• Service providers who enable SMS delivery and compliance
• Legal disclosures when required by law or regulation
• Business transfers such as mergers or acquisitions
• Instances where you give additional explicit consent

13. Data Security and Protection

• Encryption in transit and at rest for SMS records
• Access controls restricting data to authorized personnel
• Continuous monitoring for threats and vulnerabilities
• Adherence to industry security standards and best practices

14. Data Retention

• Active subscribers: data retained while you remain opted in
• Consent records: retained for at least four years for TCPA compliance
• Communication history: stored up to two years for support and quality review
• Legal obligations: longer retention if required by law

15. International Users

SMS delivery is designed for U.S. mobile numbers. International delivery may be limited or unavailable and can incur additional carrier charges.

16. Minors and Age Restrictions

Our SMS program is intended for individuals 18 and older. We do not knowingly collect information from minors; if you believe a minor has provided consent, please contact us so we can remove their data.

17. TCPA and Regulatory Compliance

We comply with federal, state, and carrier regulations governing SMS communications.

• Telephone Consumer Protection Act (TCPA) requirements, including opt-in, identification, and opt-out workflows
• Application-to-Person (A2P) 10DLC registration and campaign compliance
• FCC rules, carrier guidelines, and applicable privacy laws

18. Policy Updates

We may revise this policy periodically. Material changes will be announced via SMS to active subscribers, email updates, and a prominent notice on our website. Continued participation after updates constitutes acceptance of the revised policy.

19. Contact Information

Reach out with any questions about this policy or our data practices.

• ALVES & ARAUJO TOURISM SERVICES, LLC — UnifiedTech Solutions by G&G
• Email: info@ggunifiedtech.com
• Phone: +1 (929) 715-3656
• Address: Albany, NY
• Website: https://ggunifiedtech.com
• Support Hours: Monday-Friday, 9 AM-6 PM EST

20. Your Rights

You are entitled to transparency and control over your SMS data.

• Request access to your SMS data and consent records
• Correct inaccurate information
• Request deletion, subject to legal retention requirements
• File complaints with regulators or seek legal remedies for violations

Under the TCPA, you may pursue statutory damages (500 to 1,500 dollars per violation) and injunctive relief to stop unwanted messaging.

21. Effective Date and Governing Law

This SMS Privacy Policy took effect on September 4, 2025 and is governed by the laws of the State of New York and applicable federal regulations.